Terms and Conditions for Landscaping Chislehurst Services

These Terms and Conditions set out the basis on which Landscaping Chislehurst services are provided by us to you. By booking, accepting a quotation, or permitting work to begin, you agree to be bound by these terms. Please read them carefully before any service is arranged. These terms are intended to be clear, fair, and practical, and they apply to all forms of landscaping services in Chislehurst, whether the work involves design, planting, turfing, maintenance, hard landscaping, fencing, or related outdoor works.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the landscaping service provider, and references to “you” and “your” mean the customer, client, or person arranging the work. If more than one person is named on the booking or quotation, each person is jointly responsible for payment and compliance with these terms. Nothing in these terms affects your statutory rights.

These terms apply to domestic and commercial customers unless otherwise agreed in writing. Where a written quotation, invoice, scope of works, or site instruction differs from these terms, the specific written document will take precedence only to the extent of that difference. All other provisions remain in force. We may update these Terms and Conditions from time to time, and the version in force at the time of your booking will apply to your project.

1. Booking process
All bookings for landscaping in Chislehurst begin with an enquiry and a review of the required work. We may ask for photographs, measurements, site access information, and a description of the area to be worked on. In some cases, a site visit may be required before we can provide a quotation or confirm availability. Any quotation supplied is based on the information available at the time and may be revised if the scope changes or if the site conditions are materially different from those disclosed.

Bookings are not confirmed until we have issued written acceptance, scheduled the works, and, where requested, received a deposit or advance payment. A verbal discussion, estimate, or provisional date does not amount to a binding booking. We reserve the right to refuse a booking where we believe the requested works are unsuitable, unsafe, outside our service scope, or cannot reasonably be completed within the timeframe offered.

Site conditions and access are important to the booking process. You must ensure that the site is safe, accessible, and ready for the agreed work on the scheduled date. This includes arranging access to gates, driveways, outbuildings, water supplies, electricity, and any other facilities reasonably required for the service. If we are unable to start or continue because access is restricted, information is incorrect, or the site is not prepared, we may charge for wasted time, additional visits, or waiting periods.

2. Quotations and scope of work
Our quotations are usually based on labour, materials, machinery, waste handling, and any known site requirements. Unless stated otherwise, quotations remain valid for 30 days from the date of issue. Prices may change if you request alterations, if the scope expands, or if unforeseen circumstances arise, such as poor ground conditions, hidden structures, underground obstructions, or access issues. We will try to notify you promptly if an adjustment is needed.

Any description of works included in a quotation should be read together with these terms. If a task is not clearly included, it is excluded unless we agree to add it in writing. This applies to all services, including planting schemes, lawn installation, patio preparation, edging, clearance, pruning, and maintenance work. Where a project is carried out in stages, each stage may be treated as a separate part of the overall agreement for invoicing and completion purposes.

We may provide recommendations about materials, design, or maintenance, but unless expressly agreed in writing, such recommendations are not a guarantee of outcome. Variations in soil, weather, drainage, shading, and existing planting conditions may affect results. The customer is responsible for deciding whether to proceed with any suggested materials or approaches, and we will not be liable for losses arising from a refusal to follow professional advice that was given in writing.

3. Payments
Payment terms for Chislehurst landscaping services will be stated on the quotation or invoice. Unless agreed otherwise, invoices are payable within 7 days of issue, and all sums must be paid in cleared funds. We may require a deposit before ordering materials or reserving labour. Where a deposit is requested, the booking date will only be secured once that deposit has been received.

We reserve the right to request staged payments for larger projects. This may include a deposit, progress payments, and a final balance on completion. Failure to pay any invoice by the due date may result in work being paused, postponed, or cancelled. You may also be responsible for reasonable recovery costs, interest, and administrative charges where payment remains outstanding beyond the agreed terms.

Ownership of materials supplied by us remains with us until full payment has been received. If payment is not made in accordance with the agreed schedule, we may remove materials or withhold further works to the extent permitted by law. Any discounts offered are conditional upon payment by the due date and completion of the work in accordance with the agreed scope.

4. Cancellations and rescheduling
You may request to cancel or reschedule a booking for Landscaping Chislehurst services by giving us notice in writing. If you cancel more than 7 days before the start date, any deposit may be refundable at our discretion, less any non-recoverable costs already incurred, such as bespoke materials or supplier charges. If cancellation occurs within 7 days of the start date, the deposit may be retained in full or in part to cover reserved labour and administrative costs.

If cancellation occurs on the day the work is due to start, or after work has begun, you may be charged for all work completed, materials ordered, and reasonable losses incurred as a result of the cancellation. Where a project is postponed due to weather, access problems, site readiness, or circumstances beyond our control, we will attempt to agree a new date. However, we do not guarantee immediate rescheduling and cannot accept liability for indirect losses caused by a delay.

We may cancel or suspend a booking if you fail to provide access, fail to make payment, or if conditions on site present a health and safety risk. In such cases, you may remain liable for reasonable costs already incurred. If we must postpone due to staff illness, equipment failure, extreme weather, or supply chain interruptions, we will notify you as soon as reasonably possible and arrange a revised schedule where practicable.

5. Customer responsibilities
You must ensure that the land, garden, or outdoor area is suitable for the agreed work and that any known hazards are disclosed before the project begins. This includes the presence of hidden cables, pipes, drains, asbestos, unstable surfaces, pets, or protected plants and features. If you ask us to work near sensitive items or structures, you accept responsibility for the risks unless we have expressly agreed otherwise in writing.

You are also responsible for obtaining any permissions, approvals, or consents required from landlords, neighbours, managing agents, local authorities, or other parties with an interest in the property. We are not responsible for delays or costs caused by missing permissions. If the work requires notices, permits, or restrictions to be observed, you must ensure that these are in place before the scheduled start date.

Plant health and seasonal variation should be understood as part of all landscaping work. Living materials are affected by weather, soil, maintenance, and use. We cannot guarantee that every plant, lawn area, or soft landscaping element will remain unchanged after completion, particularly where care instructions are not followed or where the property is subject to adverse environmental conditions.

6. Liability
We will carry out our services with reasonable care and skill, in line with applicable UK standards and good practice. However, our liability is limited to direct losses arising from our proven negligence or breach of contract. We will not be liable for indirect, incidental, or consequential losses, including loss of profit, loss of enjoyment, or loss resulting from third-party actions, except where such exclusion is not permitted by law.

We do not accept liability for damage caused by pre-existing defects, hidden site conditions, inaccurate information provided by you, or events outside our reasonable control. This includes damage to underground services, unstable ground, concealed obstructions, and pre-existing structural weakness. Where possible, we will take reasonable care to minimise risks, but you acknowledge that landscaping work may involve disturbance to natural surfaces, materials, and living elements.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. If you believe a defect has arisen as a result of our work, you must notify us within a reasonable time and allow us an opportunity to inspect the matter before any third party is instructed to alter, repair, or remove the relevant work.

7. Waste regulations and site clearance
All waste produced during landscaping services must be handled in accordance with UK waste regulations. Unless otherwise stated, we will remove and dispose of waste generated by our work in a lawful and responsible manner. This may include green waste, soil, rubble, old timber, packaging, and other site debris associated with the project. Where specialist disposal is required, additional charges may apply.

You must not ask us to remove materials that are hazardous, unlawful to transport, or not connected to the agreed works unless this has been specifically agreed in writing. If asbestos, chemicals, oil, gas containers, contaminated soil, or other controlled waste is discovered, work may be stopped until the issue has been assessed and a safe disposal plan has been agreed. We may require you to arrange specialist removal through an authorised contractor.

The customer remains responsible for declaring any waste or materials that require special handling. We may ask you to confirm the origin of waste items before collection. If incorrect information leads to additional disposal costs, contamination, or regulatory issues, you agree to reimburse those costs. We reserve the right to refuse to remove material where doing so would breach legal, environmental, or health and safety obligations.

8. Variations, delays, and completion
Any changes to the agreed scope should be confirmed in writing before the work is carried out. Additional work may increase the price and extend the completion date. If you request changes after the project has started, we may revise the quotation and schedule accordingly. Where the site is altered by weather, existing conditions, or third-party activity, reasonable adjustments may also be required to the programme of works.

Completion occurs when the agreed tasks have been carried out to a reasonable standard and, where applicable, the site has been left in a tidy condition subject to the normal limitations of the project. Minor snags that do not materially affect use or appearance may be addressed after completion at a mutually convenient time. Seasonal work, live planting, and natural materials may continue to settle after the initial finish, and this is not usually treated as a defect.

9. Governing law and disputes
These Terms and Conditions are governed by the law of England and Wales. Any dispute arising from or in connection with these terms, the quotation, or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales. Before starting formal proceedings, both parties should try to resolve concerns promptly and in good faith through written communication and, where appropriate, a reasonable opportunity to inspect and remedy the issue.

10. General provisions
If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. You may not transfer your rights or obligations under the agreement without our written consent.

We may subcontract elements of the work where appropriate, but we remain responsible for the quality of the services we directly provide, subject to the limitations set out in these terms. Any notice required under these terms should be given in writing by an agreed method. These terms form the entire agreement between the parties relating to the booking, unless varied in writing and agreed by both sides.

By confirming a booking for landscaping services in Chislehurst, you acknowledge that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are authorised to instruct the work, agree to the payment obligations, and accept the responsibilities described above. We recommend retaining a copy of this document for your records.